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Conversation AI 8-1
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What is conversational AI?

Conversational AI is essentially the brain that powers your virtual agent (also known as your bot) and makes it seem “intelligent”. To get technical, it’s the branch of artificial intelligence that allows machines to process, understand, and generate responses during human-to-bot conversations.

Learn more about our AI

Why your business needs conversational AI

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Instant scalability

Easily scale your support team’s capacity to deal with unexpected spikes in demand, to handle the holiday season, to extend your operating hours, or to test out expanding to new markets and languages.

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Efficient support & increased cost savings

Accurate AI enables your virtual agent to instantly resolve up to 60% of cases, driving down average handle time, cost per ticket, and even overhead costs like hiring and training.

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More personalization & better CX

With intents built from your historical support data and custom API integrations, you can personalize your dialogue flows for each individual customer, resulting in a world-class customer experience.

What’s unique about our conversational AI technology?

  1. Fastest time to value

    Get up and running fast with the most accurate AI on the market. Ultimate’s conversational AI-powered, NLU engine outperforms the competition, especially when it comes to smaller datasets, so you can launch automation faster and provide more accurate responses right away.

    Read NLU benchmarking study
  2. Multilingual performance

    Ultimate has the broadest language support of any conversational AI platform out there. Your virtual agent is entirely language agnostic: it understands and can be trained in 109 languages, and it doesn’t use a translation layer that can introduce inaccuracies.

    Launch multilingual support
  3. Our approach to AI

    Unlike many AI platforms, we don’t just use industry datasets or try to retrofit solutions. At Ultimate we believe every customer and every business case is unique. Our in-house AI team will research your specific use case and build a customized solution.

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How our platform uses conversational AI

  1. The CS Automation Explorer

    Connect your CRM to this free tool to analyze all your past support data to find your most common customer requests. Using a technique called clustering, the AI identifies and then visualizes the most common topics, so you know what to automate first.

    Analyze your support
  2. The Training Center

    Maximize your virtual agent’s potential by training it on real customer interactions in the Training Center. Our AI evaluates conversations with your customers and suggests solutions for improving the accuracy of your bot, so it gets better and better over time.

  3. Industry-leading NLP & NLU

    Our proprietary natural language processing (NLP) and natural language understanding (NLU) technology are built by our team of in-house AI experts. These AI technologies are at the heart of every Ultimate virtual agent, enabling them to read and understand natural human language.

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What our customers love about our conversational AI platform

Rating G2
"I was surprised by how well the AI worked in the beginning even with a small amount of data."
Administrator in Information Technology and Services, Enterprise
Rating G2
"The text recognition works very well, so that customer requests are assigned to the correct intent. In case of an escalation to an agent, the agents are shown different suggested answers. This makes work easier and increases customer satisfaction."
Philipp W., Mid-market
Rating G2
"The accuracy of the intent recognition model is outstanding even with large amounts of answers like in our bot. Adding new content and training the bot is easy and intuitive."
Oskari U., Manager, RPA & AI
Rating G2
"Very attentive support and well outlined onboarding. Intent recognition quite impressive"
Administrator in Computer Software, Mid-market

G2 average rating
#1 on G2