Insights about AI and customer service experiences

Posts by Crystal Cha

Automation Expert, ultimate.ai

How to Unlock the Power of Personalized Messaging for Your Brand

In a busy world, customers are seeking simplicity and ease. They want to buy from brands who remember and recognize them, and brands who have adopted omnichannel personalization are reaping the benefits. Here’s how you can too.

Crystal Cha

Automation Expert, ultimate.ai

Video AI Automation

Launching Ticket Automation - and the Top 9 Benefits for You

The full power of ultimate, now in email. Here's how our new AI-powered Ticket Automation frees up customer service teams to focus on the high-value work that matters most.

Article Ultimate Knowledge

How to Scale Customer Service with Ticket Automation

Discover how you can eliminate backlog and increase efficiency with ultimate.ai’s new Ticket Automation solution. You’ll discover how with Ticket Automation, you can supercharge your team’s efficiency by automating repetitive and mundane tasks.

Crystal Cha

Automation Expert, ultimate.ai

Video Ultimate Knowledge

Getting Started with Customer Service Automation

In the last few years, interest in “Automation” and “AI” has grown, along with the volume of customer interactions. Many customer service teams have been looking into how they can automate more of their operations. But just how much should you automate, and what are some benefits of doing so?

Crystal Cha

Automation Expert, ultimate.ai

26 Chat The Channel to Reach Your Customers 01

Article Ultimate Knowledge

Why is Chat a Relevant Channel to Reach Your Customers?

Chat is one of the most desired functions on a website for customer support, yet often the least built-out and developed. Here, we explore how you can use this channel to reach your customers in a digital-first world and how Covid has accelerated Chat relevance.

Video Ultimate Life

Webinar Recap | Women Leading the Way: Customer Service Trends 2021

ultimate.ai hosted a 2-hour webinar featuring top leaders in the customer service industry. This exciting digital event featured 7 inspiring female speakers who shared their perspectives on which customer service trends will dominate 2021, and how the industry is transforming with automation.

Crystal Cha

Automation Expert, ultimate.ai

Article Ultimate Life

“I wanted to create connectivity between businesses and customers”

Kate Hardcastle MBE, a.k.a. The Customer Whisperer, is the UK's leading 'go-to' business expert on consumer insight. She is the founding partner of Insight with Passion, a customer service consultancy, and has appeared on BBC, Sky News, CNN and many other channels.

Crystal Cha

Automation Expert, ultimate.ai

Article Ultimate Life

“Loyalty is about keeping promises you’ve made and exceeding them.”

Olga Guseva is an international customer experience strategy and customer-centric culture transformation specialist, previously named ‘CX Leader of the Year’. She is also a published author, co-authoring two Amazon bestsellers and is an accredited CX trainer and judge for international CX awards.

Crystal Cha

Automation Expert, ultimate.ai

Article Ultimate Life

"Customers want to feel loved, heard, and part of something bigger”

Marianne Rutz has a track record in the contact center industry since 1999, and is now the founder of a consulting firm for the industry. “I learned to apply the ‘Soup, Soap, Salvation principle’ from my dad," she says. "People need to be fed and watered before you can offer them anything.”

Crystal Cha

Automation Expert, ultimate.ai

Article Ultimate Life

“Customer Service will go digital, yet stay human”

Eveline Erkelens is an experienced Agile CX strategist and thought leader. She worked for two decades in the travel industry, and was responsible for transforming her CS team into working fully agile. In 2020, she founded Bright6 to help other CS teams transform and equip themselves for the future.

Crystal Cha

Automation Expert, ultimate.ai

23 Women in Customer Service Sonja Hild 012

Article Ultimate Life

"Service is not a department, it is an attitude!"

Speaker and award-winning customer service expert Sonja Hild of BSH leads a team of 270 highly experienced CX professionals towards consumer centricity. She aspires to transform customer experience from being a 'repair-department' to a 'premium consumer service' role.

Crystal Cha

Automation Expert, ultimate.ai

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