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Find all presentations from this past webinar on our YouTube channel.
We want to thank all experts for making this online event possible!
We learned how decision-makers from multinational companies like Meltwater or Freshworks implement and use automation for process optimisation.
Ticket Automation in Customer Service
Raymond Hüner started his IT career at IBM in 1996, where he worked until 2011. Hüner worked for HP or LinkedIn, until Freshworks came on his path in early 2019. Since March of this year he has been in charge of the activities in the Benelux and in Scandinavia.
Using Social Media Data to Improve Customer Service
Lays Bammesberger is an Account Executive at Meltwater, a pioneer of media intelligence. Specializing in digital transformation, Lays helps leading companies in emerging markets make better business decisions based on the use of artificial intelligence and external data.
Automating Customer Service with Conversational AI
Joonas Suoranta holds a Masters degree in Economics and helps customer service teams to succeed for six years. The innovation enthusiast is specialised in the field of disruptive technologies and AI.
In March 2020, Freshworks and ultimate.ai joined forces to host the leading webinar for the customer service industry in North & Central Europe: "Customer Service on Autopilot? - Experts Explain How They Automate Their Customer Service Processes." Watch all presentations now on demand!
