Ultimate Leads G2’s IVA Category with Our Best Result Yet

Ten badges arranged over two rows list the G2 performance categories awarded to Ultimate.

For the 5th consecutive quarter, Ultimate has been named Leader in the Intelligent Virtual Assistants category on G2 and has won a record total of 11 badges.

We’re excited to share that Ultimate has been named Winter 2022 Leader in the intelligent virtual assistant (IVA) category on G2. This marks the fifth quarter in a row leading the pack of IVAs and virtual agents listed on the world’s largest tech marketplace. We’re so honoured to be in the top spot out of 93 IVA solutions, with 4.7 out of 5 stars.

These badges are awarded quarterly based on verified customer reviews and data aggregated from company profiles to calculate customer satisfaction and market presence. This is so exciting to us because it means real users are giving real feedback on our virtual agent platform — and they’re loving it.

To be at the top of this rapidly growing category is thrilling since more and more businesses are adopting automation. Virtual agents and IVAs are going mainstream. According to Szakiel, Market Research Manager at G2,

The IVA category has seen an 850% increase in traffic over the past year.”

In addition to the Winter 2022 Leader badge, Ultimate has also won 10 more badges this quarter:

  • Momentum Leader — Intelligent Virtual Assistants

  • Momentum Leader — Customer Self-Service

  • Leader Enterprise

  • Best Support Enterprise

  • High Performer

  • High Performer Enterprise

  • Best Support Small-Business

  • High Performer

  • High Performer Mid-Market

  • Users Love Us

After being awarded  10 badges last quarter, these 11 awards are a great way to kick off the year, which is set to be our most exciting yet here at Ultimate. We just celebrated our 5 year anniversary, we’re launching an all-new version of our multilingual virtual agent, our team is growing faster than ever, and there are so many updates and improvements coming down the pipeline. This win is just one more way we know we’re doing our job of bringing joy to the customer experience.

Read our feature on what intelligent virtual assistants are and how they can improve your customer service over on the G2 Learn Hub

“I could not be prouder of the fact that Ultimate has been awarded #1 out of 93 solutions listed on G2 in the winter 2022 reports. What’s more special is that it is the 5th consecutive quarter customers have placed Ultimate as the leader in intelligent virtual assistants globally. We are so grateful to our customers for this incredible vote of confidence.

- Henrique Moniz de Aragao, Executive Vice President Sales, Ultimate.

We’re so proud of our team for this excellent result, and we’re thankful for our wonderful customers all over the world. We’ve been able to help improve customer support through automation in industries spanning from fintech to ecommerce, travel to telecommunications. We look forward to working with even more industry-leading companies in the years to come.

See what our customers are saying about us on our G2 reviews page.

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