What Can Our Intelligent Virtual Agent Do For You?

Discover a selection of use cases for ultimate.ai's Intelligent Virtual Agent. Learn, what our customers achieved with conversational AI and how it can help you, your team, your business and your clients.

Start in your favourite CRM - Our IVA connects seamlessly with your contact centre. From there, you can start automating processes without ever having to change tools.

Click here to learn more about how we integrate seamlessly with your CRM

Automate responses with your customers in Instant Messaging channels (including WhatsApp, Facebook Messenger, Twitter Direct Message, Apple Business Chat, Viber, Line, Telegram, Kakao and WeChat), or directly from your website, app, email or contact form!
automate functions of your customer support - Your most common customer cases can be easily automated: • Delivery statuses • Exchange, return/refund • Modify existing orders • Technical issues
What we have achieved with a telco client - 1:18 The bot saves the work of an 18-person team - 2,835 hours of agent effort saved monthly

Click here to read the full Telia success story

Ease intense demands on Internal support - Automating your intense and complex HR processes: • Modify employee profiles • Handle absence • Check on payroll statuses
Automate IT helpdesk tickets - Lending a hand to your overtaxed IT team: • Account/password recovery • User rights/access • Work equipments errors
Supercharge your Sales - Our IVA can help your customers with: Upgrade their plans Renew their subscriptions Bespoke recommendations
How we helped out an aviation client - Finnair - 46% Faster first response times - 25% More cases handled per hour

Click here to read the full Finnair case study

Plug in your Processes - Our IVA can handle complex, dynamic workflows: Update account details Gather related information Harmonise backend data

Click here to learn more about how Response Suggestions supercharge the performance of your agents

Find out what our IVA can do for you, contact us

 

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