We are deeply integrated in Salesforce Service Cloud and together, aim to drive better customer experience. We enable Salesforce customers to build great virtual agents that automate 30-70% of customer support requests across all digital support channels.
In the last few years, interest in “Automation” and “AI” has grown, along with the volume of customer interactions. Many customer service teams have been looking into how they can automate more of their operations. But just how much should you automate, and what are some benefits of doing so?
Our COO Sarah Al-Hussaini was invited to speak at an SAP WiT Tech Talk on May 11. In her talk, given to SAP employees, Sarah Al-Hussaini, COO and CoFounder of ultimate.ai, shares how the customer service industry is getting smarter with a human-first approach to artificial intelligence.
Presenting the first feature in our series: a feel-good CS story about a Deezer customer service agent who spent 3 hours helping an elderly gentleman use their app (and even his phone!), and created a loyal customer with her extreme patience and care.
Chat is one of the most desired functions on a website for customer support, yet often the least built-out and developed. Here, we explore how you can use this channel to reach your customers in a digital-first world and how Covid has accelerated Chat relevance.
ultimate.ai hosted a 2-hour webinar featuring top leaders in the customer service industry. This exciting digital event featured 7 inspiring female speakers who shared their perspectives on which customer service trends will dominate 2021, and how the industry is transforming with automation.
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