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Customer Experience New

Customer Service Trends 2022

Level up your customer support in 2022. In this free guide, our experts will speak to the future of customer service & show you how to stay ahead of your competition while keeping customer experiences exceptional.

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What's inside?

By downloading Customer Service Trends 2022: The Pivot to Personalization and the Adoption of AI, you’ll gain access to:

  • Insights from 4 industry experts and 5 of our in-house AI professionals
  • 6 predictions on what the future of customer service will look like
  • Actionable takeaways to help you make concrete changes to the way you provide customer support

In this guide, we answer the following questions and more:

  • How have your customers' expectations shifted as a result of the Covid-19 pandemic?
  • How can your business adapt to these changing expectations?
  • What other trends in customer service are on the horizon for 2022?

To answer these questions, we spoke with leading customer service experts including:

Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service expert, and bestselling author.

Joyce Yang, Knowledge & Training Coordinator at Ultimate and lover of tech, linguistics, and pedagogy.

Tim Marsden, Senior Director, Technology Partner Ecosystem at Zendesk, responsible for delivering business growth through technology and partnerships.

Udi Miron, VP Product at Ultimate, who is passionate about driving value for his customers and solving support’s challenges with AI.

Garry Gormley, founder of FAB Solutions, a customer experience consultancy that specializes in helping contact centers improve operational performance, customer and employee experience.

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