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AI Automation

How To Activate Your First Virtual Agent within Zendesk

Why invest in virtual agents, how do they work, and how can you set one up? Our conversational AI experts explain what you need to know, from A to Z, to start reaping the rewards of using a virtual agent.

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In this info-packed e-book, we’ll dive into the business, customer, and employee case for virtual agents, also known as intelligent virtual assistants or IVAs. While traditional chatbots are simplistic, built on restrictive yes/no rules, AI and NLP-based IVAs offer a host of compelling benefits. From saving costs, to boosting efficiency, improving customer satisfaction, and increasing employee retention rates, virtual agents can transform your customer experience and customer service operations. 

We’ll also break down the AI behind a virtual agent and how it does the heavy-lifting on your behalf. Finally, we’ll break down the 10 simple steps to set up your first virtual agent. Packed with practical tips and insights, this guide will show you how with the right plan and the right team, you can launch your virtual agent in as little as a few weeks. 

What this e-book covers:

  • The Case for Virtual Agents

  • How ultimate.ai’s Virtual Agent Platform Works (including information about the Zendesk integration)

  • Getting Started with Your Virtual Agent in Zendesk

  • Measuring Success

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