Partner Story: Meet giosg

A fast-growing European platform-provider, giosg chat-enables over 650 businesses across 12 countries, handling 35 million unique users every month.

A fast-growing European platform-provider, giosg chat-enables over 650 businesses across 12 countries, handling 35 million unique users every month.‍

Since it’s inception, giosg has been technology-first. The team were early in identifying the transformative effects AI could have in customer communications: intelligence, speed, personalisation and automation were all key themes that giosg was committed to bring to its clients. However, with the company scaling as fast as it was — onboarding key brands such as DHL, Savills, Delta and Electrolux — technical (wo)manpower had to be focused on the existing roadmap.

Natural Language Processing is a big problem; it requires single-minded focus, a pool of deeptech talent and most importantly time to solve. giosg didn’t have time. Their clients were early-adopters and innovators. giosg needed a way to AI power their chat solutions from Day 1.

Results

giosg’s partnership with ultimate.ai has been a huge success. The two have collaborated closely since early-2017 (at the inception of customer service AI) and have numerous joint clients. As well as being able to offer state of the art customer service AI tools for their existing clients, giosg has been able to sign new clients with the combined portfolio.

Today, ultimate.ai is heavily involved with helping giosg technically build more AI capabilities and commercially support their sales teams in closing new client acquisitions. giosg’s deep understanding of the future of customer service has helped ultimate.ai to laser-focus technical development in the right direction.

 

Similar Articles

Discover the power of ultimate.ai

Register for a demo and one of our specialists will be in touch to show you ultimate.ai can transform your business.

Book a demo

Get started with ultimate.ai

Send us a message and one of our team members will reach out.