We’re excited to announce our partnership with Zerviz: a leading consultancy company and Zendesk Premier Partner, specializing in digitization processes. With a strong presence in the LATAM market — and expanding globally — Zerviz takes a holistic approach to guiding their customers through innovative digital transformation projects.
“We chose Ultimate as a partner because we know that having a high-class virtual agent is exactly what companies in Latin America need right now to achieve efficient interactions with their customers and improve experiences in an agile way.”
- Paula Campos, Marketing Manager, Zerviz
Here’s why Zerviz and Ultimate are meant to be together:
- We want to support companies in LATAM markets to upgrade their CX by adopting intelligent automation solutions
- We both work with the best technology partners in the business
- We’re obsessed with our customers, building long-term relationships to take on new challenges together
“LATAM is a key priority for us, and Zerviz are not only key players in the region, but also well-known for their customer-first approach. Partnering with them is absolutely a step in the right direction for Ultimate.”
- Sylvain Mlodyszewski, Partnerships Lead, Ultimate
The pivot to personalization is a trend in customer experience that’s here to stay. And when using Ultimate with Zerviz, hyper-personalized experiences are built in. Just one click, and our virtual agent platform integrates into the Zendesk ecosystem — Zerviz’s area of expertise.
“It’s time to take customer interactions to the next level in the region and the potential of Ultimate makes a big difference in how things are running.”
- Paula Campos
And our ambitions don’t end there. Ultimate’s multilingual AI will seamlessly scale with Zerviz, as they expand into new markets around the world. Covering chat, email, and messaging, Ultimate’s powerful virtual agent platform can match Zerviz’s commitment to offering omnichannel solutions — so we can support our customers whenever, wherever.
Like lime and tequila, we’re better together. It’s a match made in CX heaven.