Blog Articles

16 April 2020
Customer experience

When Your Team Resists Digital Transformation

We sat down with Change Manager Jerina Hardy to get the full run-down of her digital transformation change management process....

10 April 2020
Ultimate Knowledge

What Are Customer Service Metrics You Should Be Looking At?

Five metrics to assess the happiness of your customers and the efficiency of your customer service....

06 April 2020
Customer experience

Why Customer Service Agents Are True Heros Of Your Company

Meet Indira -- a superhero dressed in customer service agent clothes....

27 March 2020
Ultimate Knowledge

What Is a Classification Algorithm?

Classification algorithms can be used for speech recognition, handwriting recognition, or credit approval....

26 March 2020
Customer experience

Less Stress, More Success: How to Deal With Workplace Stress

Let’s face it -- the modern contact centre is a hotbed for stress....

24 March 2020
Ultimate News

"We provide solutions to create a wow moment”

Raymond Hüner answers three questions about what attendees of our next webinar can expect from his presentation about ticket automation with Freshworks....

20 March 2020
Ultimate Knowledge

What Is a Support Bot?

Support chatbots will not solve all problems magically, but they may make your life a lot easier....

19 March 2020
Customer experience

Augment + Automate: The Latest Approach to Customer Service

The evolution of customer service has been far from linear. In ancient times, if you had a problem with a product or service, you simply went back to the vendor and...

18 March 2020
Ultimate News

"We see companies succeed through the use of data"

Lays Bammesberger answers three questions about what attendees of our next webinar can expect from her presentation about social media data in customer service....

17 March 2020
Ultimate News

How AI Supports the Travel Industry During COVID-19 Crisis

Learn how travel companies can use intelligent technologies to master skyrocketing customer requests....

13 March 2020
Ultimate Knowledge

What Exactly Is an Algorithm? It’s Deceptively Simple.

Here is the definition of the algorithm you didn't know you needed....

12 March 2020
AI Automation

Mastering the Most Complex Languages With NLU

Most AI-based applications that are being launched today are available in English, but not in all -- or even most -- linguistic markets. It’s a challenge that must be...

06 March 2020
Ultimate Knowledge

What Is Customer Service Automation? Why Is It Important?

Customer service automation answers the needs of the time-constrained, efficiency-oriented customer....

05 March 2020
AI Automation

When to Know If Your Company Is Ready for AI Automation

Some of us relish the idea. Some of us are apprehensive of the concept. But embrace it or not, automation is slowly but surely weaving its way into every aspect of our lives....

02 March 2020
Ultimate News

"We have built over 100 indv. conversational AI solutions."

ultimate.ai's VP of Customer Success, Joonas Suoranta, answers three questions about what attendees of our next webinar can expect from his presentation about conversational...

28 February 2020
Ultimate Knowledge

What are Artificial Neural Networks?

Artificial Neural Networks are mostly used for specific tasks in the field of deep learning....

27 February 2020
AI Automation

What to Know About Data Before Implementing Automation

How we can ready our companies for automation? Data scientists Sarah Haq and Pablo Pardo led us through the most important things we need to know about data, first....

21 February 2020
Ultimate Knowledge

What Is Customer Satisfaction?

Customer satisfaction is extremely important for customer retention. This explains how....

20 February 2020
Customer experience

Mastering Multilingual Customer Service

It’s possible to master multilingual customer service with some less expensive, and quite effective steps that will allow you to test your new market without the risk. Here’s...