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18 Shep Hyken On How to Be Truly Omnichannel 03

Article Customer Experience

Shep Hyken On: How to Be Truly Omnichannel (2021)

In an interview with customer service expert Shep Hyken, we talk about how omnichannel will evolve in 2021.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Intelligent Virtual Agent Adoption Across Industries (2020)

27 Intelligent Virtual Agent Figures & Statistics

Lex Gillon

Content Editor, ultimate.ai

Article Ultimate Life

"We want to build the best product in the market."

Sarah Al-Hussaini and Reetu Kainulainen talk about their mission and vision for ultimate.ai, as well as the key factors of the companies success.

Tina Nord

Director of Marketing, ultimate.ai

Article Ultimate Life

"The power of the platform they are building is significant"

Jambu Palaniappan, Managing Partner at OMERS Ventures, reveals why he invested in ultimate.ai and what steps the start-up should take next.

Tina Nord

Director of Marketing, ultimate.ai

Article Ultimate Life

ultimate.ai Raises $20M Series A Funding

Accelerated by the shift towards digital commerce, ultimate.ai acts as an intelligent layer for customer service teams by managing repetitive tasks and reducing workload, and is relied upon by the likes of Deezer, Telia, and Finnair .

Tina Nord

Director of Marketing, ultimate.ai

Article Ultimate Life

Getting more out of Zendesk: Chat support in messaging apps

Why your customer service should live where your customers play

Lex Gillon

Content Editor, ultimate.ai

Article Ultimate Life

Markus Rautio Talks Ultimate Evolution

We talk ultimate.ai origins, product design, and future aspirations with Co-Founder and Lead Developer, Markus Rautio.

Lex Gillon

Content Editor, ultimate.ai

Article Ultimate Life

ultimate.ai Nominated for Nordic Startup of the Year

ultimate.ai was selected as one of five high growth Finnish companies to compete for best in the region.

Lex Gillon

Content Editor, ultimate.ai

Article AI Automation

6 Myths About Chatbots

In this article, we debunk the most common myths about chatbots, and set the record straight on these helpful little machines once and for all.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

How NLP Text-Based Chatbots Work

Not all chatbots are created equal. Here’s your crash course on chatbot types and lingo.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Latest Customer Service Innovations (in 2020)

We round up the most exciting innovations in the customer service industry for 2020.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

7 Smart Ideas For Customer Service in Telcos 2 02

Article Customer Experience

7 Smart Ways To Improve Customer Service (for Telcos)

We sat down with Elisa’s customer service team leader to discuss the smartest ways telcos can improve their customer service experience.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Knowledge

What is NPS - the Net Promoter Score?

A net promoter score is a metric used by many industries to establish the loyalty of a customer to a brand.

Tina Nord

Director of Marketing, ultimate.ai

How IV As Will Revolutionise the Customer Experience as We Know It header 7 01

Article Customer Experience

How IVAs Will Transform the Customer Experience as We Know It

Intelligent Virtual Assistants (IVAs) are changing the customer experience game. But what are they, and what does their future hold?

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

Intelligent Virtual Assistants: Far from your average chatbot

How Intelligent Virtual Assistants (IVAs) are flipping the script on traditional chatbots.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Life

G2 & ultimate.ai identify a new generation of chatbots: IVAs

ultimate.ai and G2, the #1 source for business reviews, create a new category to honour intelligent virtual assistants (IVA) and help businesses to find the latest customer service technology.

Monica Aragao

Article AI Automation

How to Build Your Internal CS Automation Experts Team

OK, so you’re ready to adopt AI automation...what’s the first step? Putting together your Automation Experts Team! Here’s our step-by-step guide to take you through the process.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Knowledge

The Introduction of Different Types of Chatbots

Did you know that not all chatbots are created equal? Here, we introduce you to the most common types of chatbots, along with their strengths, weaknesses, and use cases.

Ting-Kai Chang

Article Ultimate Knowledge

What Is Complaint Management?

Complaint management refers to the way customer complaints are handled within a company.

Tina Nord

Director of Marketing, ultimate.ai

The Impact of Service Quality on Customer Satisfaction in Telecommunication header final

Article Customer Experience

How Service Quality Impacts Customer Satisfaction (in Telcos)

Telcos have a lot to think about when it comes to their day-to-day operations...but just how important is the quality of their support service, when it comes to customer satisfaction, and why does it matter?

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Knowledge

Customer Lifetime Value: All You Need to Know

Find out, in simple terms, what customer lifetime value is and how it impacts your business.

Tina Nord

Director of Marketing, ultimate.ai

What Can Our Intelligent Virtual Assistant Do For You 01

Article Ultimate Knowledge

What Can Our Intelligent Virtual Agent Do For You?

Discover a selection of use cases for ultimate.ai's Intelligent Virtual Agent. Learn, what our customers achieved with conversational AI and how it can help you, your team, your business and your clients.

Ting-Kai Chang

Article Ultimate Knowledge

What Is Churn?

Churn is the number of customers that stop using a business's products over a given period of time.

Tina Nord

Director of Marketing, ultimate.ai

What Is an Intelligent Virtual Assistant IVA header 3 01

Article Ultimate Knowledge

What Is an Intelligent Virtual Agent (IVA)?

Intelligent virtual agents (IVAs) are often confused with chatbots; however, IVAs are considerably more advanced than regular chatbots and can engage with a customer in a manner that mimics a human.

Tina Nord

Director of Marketing, ultimate.ai

Article Customer Experience

Attributes of Customer-Obsessed Telecommunications Teams

Telecommunications is a fickle, challenging industry -- find out what traits customer service experts agree your agents must possess to keep your customers smiling.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Knowledge

What Is a Dialogue Builder?

Having an AI chatbot present on your website will help customers find an answer to any queries they have even when all of your staff are busy or out of the office.

Tina Nord

Director of Marketing, ultimate.ai

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Blog Articles

Shep Hyken On: How to Be Truly Omnichannel (2021)

Intelligent Virtual Agent Adoption Across Industries (2020)

"We want to build the best product in the market."

"The power of the platform they are building is significant"

ultimate.ai Raises $20M Series A Funding

Stay in the loop

Getting more out of Zendesk: Chat support in messaging apps

Markus Rautio Talks Ultimate Evolution

ultimate.ai Nominated for Nordic Startup of the Year

6 Myths About Chatbots

How NLP Text-Based Chatbots Work

Latest Customer Service Innovations (in 2020)

7 Smart Ways To Improve Customer Service (for Telcos)

What is NPS - the Net Promoter Score?

How IVAs Will Transform the Customer Experience as We Know It

Intelligent Virtual Assistants: Far from your average chatbot

G2 & ultimate.ai identify a new generation of chatbots: IVAs

How to Build Your Internal CS Automation Experts Team

The Introduction of Different Types of Chatbots

What Is Complaint Management?

How Service Quality Impacts Customer Satisfaction (in Telcos)

Customer Lifetime Value: All You Need to Know

What Can Our Intelligent Virtual Agent Do For You?

What Is Churn?

What Is an Intelligent Virtual Agent (IVA)?

Attributes of Customer-Obsessed Telecommunications Teams

What Is a Dialogue Builder?

Discover the power of ultimate.ai

See ultimate.ai in action