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Transparency Trends in 2021 I Flavio Martins

From changing customer needs to advancing transparency technology, Flavio Martins gives us the inside scoop on the upcoming trends in transparency for 2021.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Life

"We're set on expanding our product & market offering more in 2021"

Simon Munch-Andersen has been named ultimate.ai's new Chief Technical Officer. His mission: expanding our technical team to create more innovative products and improving our technical infrastructure.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

16 Shep Hyken On How Video Content Can Improve CS 01

Article Customer Experience

Shep Hyken On: How Video Content Can Improve CS (in 2021)

In our chat with Shep Hyken, we discuss how video can transform the customer service world.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Life

"I want to create the best experience and highest value for customers"

Guido Schenkel named ultimate.ai's new Chief Customer Officer. His mission: taking customer service to the next level.

Tina Nord

Director of Marketing, ultimate.ai

17 Shep Hyken On How AI will improve CX 01

Article Customer Experience

Shep Hyken On: How AI will improve CX (2021)

Check out our interview with customer service guru Shep Hyken how AI will deepen relationships, predict intents, and increase personalization.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

20 Whats the hype about Virtual agents 2

Article Ultimate Knowledge

What's the hype about virtual agents? Part 2

In our interview, CEO and Co-Founder Reetu Kainulainen continues explaining why virtual agents are the future.

Lex Gillon

Content Editor, ultimate.ai

15 Shep Hyken On How Privacy Will Impact CS 03

Article Customer Experience

Shep Hyken On: How Privacy Will Impact Customer Service (2021)

In an interview with customer service expert Shep Hyken, we discuss the evolving definition of privacy and how it will affect customer service in 2021.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

20 Whats the hype about Virtual agents 1

Article Ultimate Knowledge

What's the hype about virtual agents? Part 1

In our interview, CEO and Co-Founder Reetu Kainulainen discusses why Virtual Agents are the future.

Lex Gillon

Content Editor, ultimate.ai

19 Shep Hyken On How customer service will progress post covid 02

Article Customer Experience

Shep Hyken On: How COVID Impacted Customer Service

What does the future of customer service look like after covid? Customer service author and keynote speaker Shep Hyken has some thoughts to share.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

18 Shep Hyken On How to Be Truly Omnichannel 03

Article Customer Experience

Shep Hyken On: How to Be Truly Omnichannel (2021)

In an interview with customer service expert Shep Hyken, we talk about how omnichannel will evolve in 2021.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Intelligent Virtual Agent Adoption Across Industries (2020)

27 Intelligent Virtual Agent Figures & Statistics

Lex Gillon

Content Editor, ultimate.ai

Article Ultimate Life

"We want to build the best product in the market."

Sarah Al-Hussaini and Reetu Kainulainen talk about their mission and vision for ultimate.ai, as well as the key factors of the companies success.

Tina Nord

Director of Marketing, ultimate.ai

Article Ultimate Life

"The power of the platform they are building is significant"

Jambu Palaniappan, Managing Partner at OMERS Ventures, reveals why he invested in ultimate.ai and what steps the start-up should take next.

Tina Nord

Director of Marketing, ultimate.ai

Article Ultimate Life

ultimate.ai Raises $20M Series A Funding

Accelerated by the shift towards digital commerce, ultimate.ai acts as an intelligent layer for customer service teams by managing repetitive tasks and reducing workload, and is relied upon by the likes of Deezer, Telia, and Finnair .

Tina Nord

Director of Marketing, ultimate.ai

Article Ultimate Life

Getting more out of Zendesk: Chat support in messaging apps

Why your customer service should live where your customers play

Lex Gillon

Content Editor, ultimate.ai

Article Ultimate Life

Markus Rautio Talks Ultimate Evolution

We talk ultimate.ai origins, product design, and future aspirations with Co-Founder and Lead Developer, Markus Rautio.

Lex Gillon

Content Editor, ultimate.ai

Article Ultimate Life

ultimate.ai Nominated for Nordic Startup of the Year

ultimate.ai was selected as one of five high growth Finnish companies to compete for best in the region.

Lex Gillon

Content Editor, ultimate.ai

Article AI Automation

6 Myths About Chatbots

In this article, we debunk the most common myths about chatbots, and set the record straight on these helpful little machines once and for all.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

How NLP Text-Based Chatbots Work

Not all chatbots are created equal. Here’s your crash course on chatbot types and lingo.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Latest Customer Service Innovations (in 2020)

We round up the most exciting innovations in the customer service industry for 2020.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

7 Smart Ideas For Customer Service in Telcos 2 02

Article Customer Experience

7 Smart Ways To Improve Customer Service (for Telcos)

We sat down with Elisa’s customer service team leader to discuss the smartest ways telcos can improve their customer service experience.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Knowledge

What is NPS - the Net Promoter Score?

A net promoter score is a metric used by many industries to establish the loyalty of a customer to a brand.

Tina Nord

Director of Marketing, ultimate.ai

How IV As Will Revolutionise the Customer Experience as We Know It header 7 01

Article Customer Experience

How IVAs Will Transform the Customer Experience as We Know It

Intelligent Virtual Assistants (IVAs) are changing the customer experience game. But what are they, and what does their future hold?

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

Intelligent Virtual Assistants: Far from your average chatbot

How Intelligent Virtual Assistants (IVAs) are flipping the script on traditional chatbots.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Ultimate Life

G2 & ultimate.ai identify a new generation of chatbots: IVAs

ultimate.ai and G2, the #1 source for business reviews, create a new category to honour intelligent virtual assistants (IVA) and help businesses to find the latest customer service technology.

Monica Aragao

Article AI Automation

How to Build Your Internal CS Automation Experts Team

OK, so you’re ready to adopt AI automation...what’s the first step? Putting together your Automation Experts Team! Here’s our step-by-step guide to take you through the process.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

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Blog Articles

Transparency Trends in 2021 I Flavio Martins

"We're set on expanding our product & market offering more in 2021"

Shep Hyken On: How Video Content Can Improve CS (in 2021)

"I want to create the best experience and highest value for customers"

Shep Hyken On: How AI will improve CX (2021)

Stay in the loop

What's the hype about virtual agents? Part 2

Shep Hyken On: How Privacy Will Impact Customer Service (2021)

What's the hype about virtual agents? Part 1

Shep Hyken On: How COVID Impacted Customer Service

Shep Hyken On: How to Be Truly Omnichannel (2021)

Intelligent Virtual Agent Adoption Across Industries (2020)

"We want to build the best product in the market."

"The power of the platform they are building is significant"

ultimate.ai Raises $20M Series A Funding

Getting more out of Zendesk: Chat support in messaging apps

Markus Rautio Talks Ultimate Evolution

ultimate.ai Nominated for Nordic Startup of the Year

6 Myths About Chatbots

How NLP Text-Based Chatbots Work

Latest Customer Service Innovations (in 2020)

7 Smart Ways To Improve Customer Service (for Telcos)

What is NPS - the Net Promoter Score?

How IVAs Will Transform the Customer Experience as We Know It

Intelligent Virtual Assistants: Far from your average chatbot

G2 & ultimate.ai identify a new generation of chatbots: IVAs

How to Build Your Internal CS Automation Experts Team

Discover the power of ultimate.ai

See ultimate.ai in action