Product Overview 48

Product Overview
Serve more customers faster, with intelligent virtual assistance

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Features for intelligent customer service

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Blog Articles

20 January 2021
Ultimate Knowledge

Ask an Account Exec: How to create good bot experiences?

Our very own Alyse Andre explains how to create good bot experiences...

15 January 2021
Ultimate Knowledge

What's the hype about virtual agents? Part 2

In our interview, CEO and Co-Founder Reetu Kainulainen continues explaining why virtual agents are the future....

11 January 2021
Customer Experience

Shep Hyken On: How Privacy Will Impact Customer Service (2021)

In an interview with customer service expert Shep Hyken, we discuss the evolving definition of privacy and how it will affect customer service in 2021....

08 January 2021
Ultimate Knowledge

What's the hype about virtual agents? Part 1

In our interview, CEO and Co-Founder Reetu Kainulainen discusses why Virtual Agents are the future....

04 January 2021
Customer Experience

Shep Hyken On: How COVID Impacted Customer Service

What does the future of customer service look like after covid? Customer service author and keynote speaker Shep Hyken has some thoughts to share....

18 December 2020
Ultimate Knowledge

What's the hype about chat personalization?

In an interview with CEO and Co-Founder Reetu Kainulainen, he outlines how to personalize chat experiences....

16 December 2020
Customer Experience

Shep Hyken On: How to Be Truly Omnichannel (2021)

In an interview with customer service expert Shep Hyken, we talk about how omnichannel will evolve in 2021....

11 December 2020
Ultimate Knowledge

What's the hype about chatbots?

In an interview with CEO and Co-Founder Reetu Kainulainen, he discusses the common misconceptions around chatbots....

04 December 2020
Customer Experience

Intelligent Virtual Agent Adoption Across Industries (2020)

27 Intelligent Virtual Agent Figures & Statistics...

03 December 2020
Ultimate News

"We want to build the best product in the market."

Sarah Al-Hussaini and Reetu Kainulainen talk about their mission and vision for ultimate.ai, as well as the key factors of the companies success....

03 December 2020
Ultimate News

"The power of the platform they are building is significant"

Jambu Palaniappan, Managing Partner at OMERS Ventures, reveals why he invested in ultimate.ai and what steps the start-up should take next....

03 December 2020
Ultimate News

ultimate.ai Raises $20M Series A Funding

Accelerated by the shift towards digital commerce, ultimate.ai acts as an intelligent layer for customer service teams by managing repetitive tasks and reducing workload, and...

20 November 2020
Ultimate News

Getting more out of Zendesk: Chat support in messaging apps

Why your customer service should live where your customers play...

17 November 2020
Ultimate News

Markus Rautio Talks Ultimate Evolution

We talk ultimate.ai origins, product design, and future aspirations with Co-Founder and Lead Developer, Markus Rautio....

16 November 2020
Ultimate News

ultimate.ai Nominated for Nordic Startup of the Year

ultimate.ai was selected as one of five high growth Finnish companies to compete for best in the region....

12 November 2020
AI Automation

6 Myths About Chatbots

In this article, we debunk the most common myths about chatbots, and set the record straight on these helpful little machines once and for all....

02 November 2020
AI Automation

How NLP Text-Based Chatbots Work

Not all chatbots are created equal. Here’s your crash course on chatbot types and lingo....

21 September 2020
Customer Experience

Latest Customer Service Innovations (in 2020)

We round up the most exciting innovations in the customer service industry for 2020....

21 September 2020
Customer Experience

7 Smart Ways To Improve Customer Service (for Telcos)

We sat down with Elisa’s customer service team leader to discuss the smartest ways telcos can improve their customer service experience....

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