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The Pandemic Changed CS Forever; Here's What Businesses Should Know

We sat down with our very own Chief Customer Officer, who is an expert on all changes and trends in the world of CS. And we asked him how business should adapt to the post-pandemic landscape.

Bex Shapiro

Head of Brand, ultimate.ai

36 Make an Impact on Customer Experience with Ticket Automation 02

Article Customer Experience

Don’t Make Me Wait: 4 Benefits of Customer-Centric Ticket Automation

Making your customers wait ruins their customer experience. Ticket automation delivers instant replies, CRM ticket updating, and happier customers. Find out how in this article.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Customer Data Security Trends in 2021 I Flavio Martins

We sat down with cybersecurity specialist, Flavio Martins, who explained to us why data security is a crucial--but often forgotten--aspect of the CX journey.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Transparency Trends in 2021 I Flavio Martins

From changing customer needs to advancing transparency technology, Flavio Martins gives us the inside scoop on the upcoming trends in transparency for 2021.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

16 Shep Hyken On How Video Content Can Improve CS 01

Article Customer Experience

Shep Hyken On: How Video Content Can Improve CS (in 2021)

In our chat with Shep Hyken, we discuss how video can transform the customer service world.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

17 Shep Hyken On How AI will improve CX 01

Article Customer Experience

Shep Hyken On: How AI will improve CX (2021)

Check out our interview with customer service guru Shep Hyken how AI will deepen relationships, predict intents, and increase personalization.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

15 Shep Hyken On How Privacy Will Impact CS 03

Article Customer Experience

Shep Hyken On: How Privacy Will Impact Customer Service (2021)

In an interview with customer service expert Shep Hyken, we discuss the evolving definition of privacy and how it will affect customer service in 2021.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

19 Shep Hyken On How customer service will progress post covid 02

Article Customer Experience

Shep Hyken On: How COVID Impacted Customer Service

What does the future of customer service look like after covid? Customer service author and keynote speaker Shep Hyken has some thoughts to share.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

18 Shep Hyken On How to Be Truly Omnichannel 03

Article Customer Experience

Shep Hyken On: How to Be Truly Omnichannel (2021)

In an interview with customer service expert Shep Hyken, we talk about how omnichannel will evolve in 2021.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Intelligent Virtual Agent Adoption Across Industries (2020)

27 Intelligent Virtual Agent Figures & Statistics

Lex Gillon

Content Editor, ultimate.ai

Article Customer Experience

Latest Customer Service Innovations (in 2020)

We round up the most exciting innovations in the customer service industry for 2020.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

7 Smart Ideas For Customer Service in Telcos 2 02

Article Customer Experience

7 Smart Ways To Improve Customer Service (for Telcos)

We sat down with Elisa’s customer service team leader to discuss the smartest ways telcos can improve their customer service experience.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

How IV As Will Revolutionise the Customer Experience as We Know It header 7 01

Article Customer Experience

How IVAs Will Transform the Customer Experience as We Know It

Intelligent Virtual Assistants (IVAs) are changing the customer experience game. But what are they, and what does their future hold?

Kaila Krayewski

Customer Experience Expert, ultimate.ai

The Impact of Service Quality on Customer Satisfaction in Telecommunication header final

Article Customer Experience

How Service Quality Impacts Customer Satisfaction (in Telcos)

Telcos have a lot to think about when it comes to their day-to-day operations...but just how important is the quality of their support service, when it comes to customer satisfaction, and why does it matter?

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Attributes of Customer-Obsessed Telecommunications Teams

Telecommunications is a fickle, challenging industry -- find out what traits customer service experts agree your agents must possess to keep your customers smiling.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

How The Customer Experience Will Change Post COVID header 01

Article Customer Experience

How The Customer Service Experience Will Change Post-COVID

We sat down with customer service expert Shep Hyken to find out how he thinks CS has evolved throughout this pandemic, and what that means for CS teams around the world.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Reducing Stress on Customer Service Teams During a Crisis

We sit down with customer service author and expert Maxine Kamin to discuss the best strategies for calming nerves and working as a cohesive unit amongst customer support teams.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Soft Skill Management for Your Team header v3 01

Article Customer Experience

How To Manage Soft Skills for Customer Service Teams

We sat down with Customer Service author and expert Renée Evenson, to talk about how to instill and improve soft skills amongst your customer service support team.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

How to Form Customer Obsession Habits with your eCommerce Team

Fostering customer obsession amongst your eCommerce team isn't easy. That's why it's important to build habits that keep the focus on the customer. Here's how.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Fostering Customer Loyalty in eCommerce

Loyal customers are the most valuable customers. Find out trade secrets for creating loyalty and membership programmes for eCommerce brands.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Hiring and Onboarding Customer-Obsessed Agents in eCommerce

Building customer obsession into your company starts from the ground up, and that begins with your hiring decisions and onboarding procedures. In this article, you'll discover expert tips for ensuring total customer obsession in your new hires.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

A Window into The Future of Conversational Commerce

We sat down with Chatbot and C-Commerce expert Yoav Barel to talk about how conversational commerce will shape our world in the coming years.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

When Your Team Resists Digital Transformation

We sat down with Change Manager Jerina Hardy to get the full run-down of her digital transformation change management process.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Why Customer Service Agents Are True Heros Of Your Company

Meet Indira -- a superhero dressed in customer service agent clothes.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Less Stress, More Success: How to Deal With Workplace Stress

Let’s face it -- the modern contact centre is a hotbed for stress.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article Customer Experience

Augment + Automate: The Latest Approach to Customer Service

The evolution of customer service has been far from linear. In ancient times, if you had a problem with a product or service, you simply went back to the vendor and complained.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

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Customer Experience Articles

The Pandemic Changed CS Forever; Here's What Businesses Should Know

Don’t Make Me Wait: 4 Benefits of Customer-Centric Ticket Automation

Customer Data Security Trends in 2021 I Flavio Martins

Transparency Trends in 2021 I Flavio Martins

Shep Hyken On: How Video Content Can Improve CS (in 2021)

Stay in the loop

Shep Hyken On: How AI will improve CX (2021)

Shep Hyken On: How Privacy Will Impact Customer Service (2021)

Shep Hyken On: How COVID Impacted Customer Service

Shep Hyken On: How to Be Truly Omnichannel (2021)

Intelligent Virtual Agent Adoption Across Industries (2020)

Latest Customer Service Innovations (in 2020)

7 Smart Ways To Improve Customer Service (for Telcos)

How IVAs Will Transform the Customer Experience as We Know It

How Service Quality Impacts Customer Satisfaction (in Telcos)

Attributes of Customer-Obsessed Telecommunications Teams

How The Customer Service Experience Will Change Post-COVID

Reducing Stress on Customer Service Teams During a Crisis

How To Manage Soft Skills for Customer Service Teams

How to Form Customer Obsession Habits with your eCommerce Team

Fostering Customer Loyalty in eCommerce

Hiring and Onboarding Customer-Obsessed Agents in eCommerce

A Window into The Future of Conversational Commerce

When Your Team Resists Digital Transformation

Why Customer Service Agents Are True Heros Of Your Company

Less Stress, More Success: How to Deal With Workplace Stress

Augment + Automate: The Latest Approach to Customer Service

Discover the power of ultimate.ai

See ultimate.ai in action