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 Augment 48

Augment
Response suggestions for agents

 Analyse 48

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Customer experience articles

06 April 2020
Customer experience New

Why Customer Service Agents Are True Heros Of Your Company

Meet Indira -- a superhero dressed in customer service agent clothes....

26 March 2020
Customer experience

Less Stress, More Success: How to Deal With Workplace Stress

Let’s face it -- the modern contact centre is a hotbed for stress....

19 March 2020
Customer experience

Augment + Automate: The Latest Approach to Customer Service

The evolution of customer service has been far from linear. In ancient times, if you had a problem with a product or service, you simply went back to the vendor and...

20 February 2020
Customer experience

Mastering Multilingual Customer Service

It’s possible to master multilingual customer service with some less expensive, and quite effective steps that will allow you to test your new market without the risk. Here’s...

06 February 2020
Customer experience

How to Improve Efficiency Whilst Elevating High-Class CX

There’s a reason why Finnair has been ranked as Northern Europe’s top airline for nine consecutive years. The airline is well known for their stellar customer service -- and...

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