When integrating Ultimate with Zendesk, you are rewarded with the best of both worlds, bringing together outstanding customer support expertise and leading conversational AI. So, how do you set your one-click-CRM-integration up for success?
Subscribe to our email newsletter. No spam, just occasional insight from our experts.
Our COO Sarah Al-Hussaini was invited to speak at an SAP WiT Tech Talk on May 11. In her talk, given to SAP employees, Sarah Al-Hussaini, COO and CoFounder of ultimate.ai, shares how the customer service industry is getting smarter with a human-first approach to artificial intelligence.
Chat is one of the most desired functions on a website for customer support, yet often the least built-out and developed. Here, we explore how you can use this channel to reach your customers in a digital-first world and how Covid has accelerated Chat relevance.
Kate Hardcastle MBE, a.k.a. The Customer Whisperer, is the UK's leading 'go-to' business expert on consumer insight. She is the founding partner of Insight with Passion, a customer service consultancy, and has appeared on BBC, Sky News, CNN and many other channels.
Olga Guseva is an international customer experience strategy and customer-centric culture transformation specialist, previously named ‘CX Leader of the Year’. She is also a published author, co-authoring two Amazon bestsellers and is an accredited CX trainer and judge for international CX awards.
Showing 26 of 138