Our COO Sarah Al-Hussaini was invited to speak at an SAP WiT Tech Talk on May 11. In her talk, given to SAP employees, Sarah Al-Hussaini, COO and CoFounder of ultimate.ai, shares how the customer service industry is getting smarter with a human-first approach to artificial intelligence.
Most AI-based applications that are being launched today are available in English, but not in all -- or even most -- linguistic markets. It’s a challenge that must be addressed in order to progress on a relatively even keel. Otherwise, some languages risk getting left behind.
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