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AI Automation

13 Product manager behind Ticket automation 11 01

AI-Powered Ticket Automation: the case for it & the behind-the-scenes

Learn all about the why, what and how of this important AI tool. Plus meet Alex, our Product Manager behind Ticket Automation.

Stefan Vucicevic

NLP-NLU Expert, ultimate.ai

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Video AI Automation

Launching Ticket Automation - and the Top 9 Benefits for You

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Article AI Automation

NLU Benchmarking: How ultimate.ai AI Engine Stacks Against Others

We ran an experiment on our AI engine and the results are: our AI outperforms similar engines by accuracy in deciphering user intent. Here’s a rundown of the experiment, data sets, and identified limitations.

Stefan Vucicevic

NLP-NLU Expert, ultimate.ai

Article AI Automation

Will AI Replace Humans in Customer Service?

Our COO Sarah Al-Hussaini was invited to speak at an SAP WiT Tech Talk on May 11. In her talk, given to SAP employees, Sarah Al-Hussaini, COO and CoFounder of ultimate.ai, shares how the customer service industry is getting smarter with a human-first approach to artificial intelligence.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

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guide AI Automation

How To Activate Your First Virtual Agent within Zendesk

Why invest in virtual agents, how do they work, and how can you set one up? Our conversational AI experts explain what you need to know, from A to Z, to start reaping the rewards of using a virtual agent.

CS Automation landing page header April new size

Webinar AI Automation Watch now

How to Get Started with Automation in Customer Service

Learn from ultimate.ai’s experts in the field of customer service automation on how to rethink customer service with automation, and how simple it is to get started.

Article AI Automation

6 Myths About Chatbots

In this article, we debunk the most common myths about chatbots, and set the record straight on these helpful little machines once and for all.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

How NLP Text-Based Chatbots Work

Not all chatbots are created equal. Here’s your crash course on chatbot types and lingo.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

Intelligent Virtual Assistants: Far from your average chatbot

How Intelligent Virtual Assistants (IVAs) are flipping the script on traditional chatbots.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

How to Build Your Internal CS Automation Experts Team

OK, so you’re ready to adopt AI automation...what’s the first step? Putting together your Automation Experts Team! Here’s our step-by-step guide to take you through the process.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

How AI-Powered Personalisation is Transforming eCommerce

eCommerce luminary Norman Nielsen has a reality check for any cynics out there: AI-powered hyper-personalised shopping is right around the corner

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

How AI Will Improve the Employee Experience This Decade

We sat down with Customer Service Expert and Influencer Harald Henn to get his fascinating insights into the many ways AI will improve the employee experience by 2030..

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

How To Plan Your Internal AI Strategy

It’s exciting to consider the many ways AI can help your support centre, but it’s important to plan your strategy first. Here’s how.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

Mastering the Most Complex Languages With NLU

Most AI-based applications that are being launched today are available in English, but not in all -- or even most -- linguistic markets. It’s a challenge that must be addressed in order to progress on a relatively even keel. Otherwise, some languages risk getting left behind.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

When to Know If Your Company Is Ready for AI Automation

Some of us relish the idea. Some of us are apprehensive of the concept. But embrace it or not, automation is slowly but surely weaving its way into every aspect of our lives.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

What to Know About Data Before Implementing Automation

How we can ready our companies for automation? Data scientists Sarah Haq and Pablo Pardo led us through the most important things we need to know about data, first.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

How to Build an Addictive Dialogue Flow for Your Chatbot

It may not sound like it at first, but building your chatbot’s dialogue flow can actually be a pretty fun, creative process.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

guide AI Automation

The Ultimate Chatbot Automation Guide For Customer Service

Chatbots can be incredibly helpful, and will indeed transform customer service as we know it -- but they must be installed, trained, and automated with great care.

Webinar AI Automation Watch now

Customer Service on Autopilot?

Freshworks and ultimate.ai joined forces to host the leading webinar for the customer service industry in North & Central Europe in March 2020.

Article AI Automation

The Current State of AI Enterprise Automation

AI technology has become so ubiquitous that it's evolved into a very affordable enterprise solution. We explain how enterprises are incorporating automation into their day-to-day service offerings.

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

Meet Blended AI - How Machines and a Human Touch Enhance CX

Blended AI is able to create an exquisite customer experience that meets today’s ultra-demanding customer with smart, contextual, realtime, personalised interactions. But how?

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

Ethics and AI: How the Hard Decisions Are Being Made

When we’re looking to place blame when it comes to ethical AI dilemmas, there’s an obvious answer: the algorithms. Or isn't it?

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

The Current State of AI - Introduction

Where we are right now, and what developments can be expected soon?

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

The Current State of NLP, Voice Search, and Voice Assistants

Part one of our series " The current state of AI - Where we are right now, and what developments can be expected soon?"

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

What Is a Co-Bot?

How collaboration robots are transforming the workplace

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

Laugh with Me: How Computers Learn When You’re Telling Jokes

Find out about the fascinating way computers are using Natural Language Processing (NLP) to learn what to consider funny

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Article AI Automation

Transfer Learning in Customer Service Automation

How to use transfer learning to build state-of-the-art customer service AI! Hint: combining deep learning + transfer learning powers our language agnostic approach

Reetu Kainulainen

CEO, ultimate.ai

Article AI Automation

It’s All In The Data

Customer Service is a treasure trove of data. Yet when confronted with such a wealth of information, most AI systems fail. There’s a way to unlock its secrets though: an AI technology called Clustering.

Reetu Kainulainen

CEO, ultimate.ai

Authors

Branko Đurković

Web Developer

Crystal Cha

Automation Expert, ultimate.ai

Kaila Krayewski

Customer Experience Expert, ultimate.ai

Reetu Kainulainen

CEO, ultimate.ai

Sarah Al-Hussaini

COO, ultimate.ai

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AI-Powered Ticket Automation: the case for it & the behind-the-scenes

Watch

Launching Ticket Automation - and the Top 9 Benefits for You

Latest

NLU Benchmarking: How ultimate.ai AI Engine Stacks Against Others

Will AI Replace Humans in Customer Service?

How To Activate Your First Virtual Agent within Zendesk

How to Get Started with Automation in Customer Service

6 Myths About Chatbots

How NLP Text-Based Chatbots Work

Intelligent Virtual Assistants: Far from your average chatbot

How to Build Your Internal CS Automation Experts Team

How AI-Powered Personalisation is Transforming eCommerce

How AI Will Improve the Employee Experience This Decade

How To Plan Your Internal AI Strategy

Mastering the Most Complex Languages With NLU

When to Know If Your Company Is Ready for AI Automation

What to Know About Data Before Implementing Automation

How to Build an Addictive Dialogue Flow for Your Chatbot

The Ultimate Chatbot Automation Guide For Customer Service

Customer Service on Autopilot?

The Current State of AI Enterprise Automation

Meet Blended AI - How Machines and a Human Touch Enhance CX

Ethics and AI: How the Hard Decisions Are Being Made

The Current State of AI - Introduction

The Current State of NLP, Voice Search, and Voice Assistants

What Is a Co-Bot?

Laugh with Me: How Computers Learn When You’re Telling Jokes

Transfer Learning in Customer Service Automation

It’s All In The Data

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How to Get Started with Automation in Customer Service

How To Activate Your First Virtual Agent within Zendesk

The Ultimate Chatbot Automation Guide For Customer Service

How NLP Text-Based Chatbots Work

NLU Benchmarking: How ultimate.ai AI Engine Stacks Against Others

6 Myths About Chatbots

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