Automate 48

Automate
Automate your customer service

 Augment 48

Augment
Response suggestions for agents

 Features 48

Features
Features for intelligent customer service

 Integrations 48

Integrations
Integrate ultimate.ai seamlessly with your CRM

Pricing
World-class automation with simplified pricing

Customer Stories

Blog

Our Story

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Press

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Analyse 48

Analyse

Actionable customer service analytics

360° view of customer service performance. Track AI results, agent metrics and case trends all in real time. Drive agility and solve issues at the source, with valuable data on customer needs.

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Track and improve your AI performance with powerful customer service analytics.

Automate 48

Automate

Repetitive cases are automated

Augment 48

Augment

Complex cases are handed to agents who get AI guidance

Analyse 48

Analyse

Managers see real time analytics

Real time customer service analytics to improve your AI, your customer experience and your business.

AI analytics

Track and improve AI performance.

Real time analytics let you track your chatbot results with ease. Find your best conversations and learn how to replicate them. Make data driven decisions to boost your efficiency and grow your automation level. 

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Agent KPIs

Agent analytics help manage your team.

Improve customer service quality by tracking how your agents and AI collaborate. Filter and review past conversations with ease. Manage and grow core KPIs, including response times, AHTs and conversations per hour.

Our agents have over 30% faster responses across all cases, with increased per agent output and job satisfaction.

Digital Services Manager, Finnair

Case trends

Actionable analytics on customer service trends.

See real time trends on what your customers are asking. React to issues proactively and dramatically reduce your support costs. Improve core products and services by feeding back valuable data to your business. 

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We chose ultimate.ai for the strength of their technology and their multi-language capabilities. Satu Karaksela, Digital Customer Services, Finnair
  • +46% Faster first response times
  • +31% Faster average response times
  • +25% More cases handled per hour
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Features for world-class customer service automation

Rapid Deployment 48

Rapid setup

Customer service automation that's live in under 3 weeks

Tap into your historical data and train your AI automatically. No costly setup needed. Start generating ROI in days instead of months, with AI that keeps...
Language Agnostic 48

Language agnostic

Customer service automation in all languages

Most AI fails in complex languages. Not ours. Get AI which performs at native fluency in all languages and automate your customer service on a global scale.
Integrations 48

Integrations

Integrate ultimate.ai seamlessly with your CRM

ultimate.ai is partnered with the world's leading CRM providers. Integrate AI into your existing customer service workflows and connect your backend APIs for...
Secure Data 48

Enterprise security

Powerful artificial intelligence, formidable security

Customer service automation with enterprise-grade security. Fulfill your security requirements and keep customer data safe, while harnessing the benefits of...

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