Analyse
Actionable customer service analytics
360° view of customer service performance. Track AI results, agent metrics and case trends all in real time. Drive agility and solve issues at the source, with valuable data on customer needs.
Track and improve your AI performance with powerful customer service analytics.
Automate
Repetitive cases are automated
Augment
Complex cases are handed to agents who get AI guidance
Analyse
Managers see real time analytics
Real time customer service analytics to improve your AI, your customer experience and your business.
AI analytics
Track and improve AI performance.
Real time analytics let you track your chatbot results with ease. Find your best conversations and learn how to replicate them. Make data driven decisions to boost your efficiency and grow your automation level.
Agent KPIs
Agent analytics help manage your team.
Improve customer service quality by tracking how your agents and AI collaborate. Filter and review past conversations with ease. Manage and grow core KPIs, including response times, AHTs and conversations per hour.
Our agents have over 30% faster responses across all cases, with increased per agent output and job satisfaction.
Digital Services Manager, Finnair
Case trends
Actionable analytics on customer service trends.
See real time trends on what your customers are asking. React to issues proactively and dramatically reduce your support costs. Improve core products and services by feeding back valuable data to your business.
We chose ultimate.ai for the strength of their technology and their multi-language capabilities. Satu Karaksela, Digital Customer Services, Finnair
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+46% Faster first response times
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+31% Faster average response times
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+25% More cases handled per hour
