Our Story

We are on a mission to transform work in customer service

We are building the world's leading customer service automation platform. Our mission: to improve the working lives of millions of people around the world. Here's our story.

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Shaking up the industry.

We are the leading customer service automation platform in Europe. We started out in 2016 and built our artificial intelligence technology from scratch to shake up the industry and free millions of workers from ceaselessly repetitive tasks in a job that has not changed in decades. We created a unique algorithm that can understand conversations in any language, which businesses can use to resolve customer inquiries more intelligently.

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Making cutting-edge technology accessible. 

Whether you are an ecommerce store in Germany, a bank in Brazil or a mobility provider in the UAE, we want to make cutting edge technology accessible for everyone to use - so businesses can get on with what they do best. From our seamless onboarding to automating your first conversation, we make it easy. Traditional offerings leave you high and dry with costly solutions, we don't. Our dedicated customer success team works alongside you, day by day, making sure you hit your goals.

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Going global.

Tens of thousands of conversations every day are powered by ultimate.ai, in more languages than any other provider. We help household name brands transform the speed and scale of how they deliver exceptional customer experiences. And we liberate thousands of customer service agents from repetitive tasks to higher skilled work. 

We are passionate and diverse team from 16+ nationalities (and counting), based across Berlin and Helsinki. We are backed by leading venture capitalists including HV Capital, Maki.vc, OMERS Ventures, Felicis Ventures and Techstars.

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Our locations

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We're right in the heart of Europe's coolest city. Come visit our office in Kreuzberg (East Berlin), surrounded by great bars, restaurants, cafes and nightlife. This is the center of the Berlin's tech scene - this is where the magic happens.

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Visit our private wing in Finland's startup capital, Maria 01. We're at the heart of the Nordic startup scene, in a renovated hospital campus where next generation tech teams, venture capitalists and established companies work side by side. 

Our Values

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Respect Each Other

We are a diverse, driven tribe at ultimate.ai. We respect each others' strengths, skills and histories. We work as partners in building the business and give each other the autonomy we need to shine.

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Be Transparent

Be open and communicate often. We are transparent - to our clients, to our partners and to each other. We are building lasting relationships and a brand people can trust.

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Limitless Ambition

It takes ambition to change the world. We aim high, think big and constantly challenge the status quo. We are hardworking optimists: we believe in our ability to make lasting change.

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Impact Driven

We take on big problems that need to be solved. We measure impact daily and constantly iterate to improve our results. We celebrate the small wins and big wins alike.

We're a diverse and vibrant team. And we're growing

Want to join our team?

Explore open career opportunities at ultimate.ai.

Open positions

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