Our Story

We are on a mission to transform work in customer service

We are building the world's leading customer service automation platform. Our mission: to improve the working lives of millions of people around the world. Here's our story.

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Shaking up the industry.

We are the leading customer service automation platform in Europe. We started out in 2016 and built our artificial intelligence technology from scratch to shake up the industry and free millions of workers from ceaselessly repetitive tasks in a job that has not changed in decades. We created a unique algorithm that can understand conversations in any language, which businesses can use to resolve customer inquiries more intelligently.

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Making cutting-edge technology accessible. 

Whether you are an ecommerce store in Germany, a bank in Brazil or a mobility provider in the UAE, we want to make cutting edge technology accessible for everyone to use - so businesses can get on with what they do best. From our seamless onboarding to automating your first conversation, we make it easy. Traditional offerings leave you high and dry with costly solutions, we don't. Our dedicated customer success team works alongside you, day by day, making sure you hit your goals.

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Going global.

Tens of thousands of conversations every day are powered by ultimate.ai, in more languages than any other provider. We help household name brands transform the speed and scale of how they deliver exceptional customer experiences. And we liberate thousands of customer service agents from repetitive tasks to higher skilled work. 

We are passionate and diverse team from 16+ nationalities (and counting), based across Berlin and Helsinki. We are backed by leading venture capitalists including HV Capital, Maki.vc, OMERS Ventures, Felicis Ventures and Techstars.

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Our locations

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We're right in the heart of Europe's coolest city. Come visit our office in Kreuzberg (East Berlin), surrounded by great bars, restaurants, cafes and nightlife. This is the center of the Berlin's tech scene - this is where the magic happens.

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Visit our private wing in Finland's startup capital, Maria 01. We're at the heart of the Nordic startup scene, in a renovated hospital campus where next generation tech teams, venture capitalists and established companies work side by side. 

Our Values

Value 48

We are driven by creating real value for our customers and community. We recognize and celebrate the impact of our team.

Transparency 48

We trust in our people fully and instantly. We value the trust we build with our customers.

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Customer Success

We know our customers have unique journeys and define our success in terms of theirs. We build lasting customer relationships.

Ambition 48

We are proudly diverse and empower each other to be better. We commit to using our platform as a force for good.

We're a diverse and vibrant team. And we're growing

Want to join our team?

Explore open career opportunities at ultimate.ai.

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