Integrating Ultimate’s powerful virtual agent platform with Salesforce will help your customers, agents, and business thrive:
Empower your customers around the world to find exactly the answers they need, exactly when they need them.
Stay in full control of your CX while cutting case volumes, managing seasonal surges, and streamlining support tasks all in one place.
Streamline operations and increase efficiency, with zero disruption to your existing tech stack. Watch your handle times & hiring costs drop as you automate up to 60% of support requests.
G2 review
Internal Consultant, Oil & Energy industry
900% volume increase
50% automation reached during Covid-19
Finnair smoothly weathered a sudden 900% increase with automated case creation in Salesforce
"We launched in early December and by Christmas, Ultimate was automating over 80% of customer requests in our Christmas chat line. It was a no brainer!"
Use our AI-powered Automation Explorer to determine your most frequently asked questions, giving you a data-driven roadmap of where to start automating.
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A single view of the customer across channels in your CRM allows easy ticket management through automated field updating and more.
Offer even more personalization and fully automate processes by connecting your virtual agent with your back office systems.
Create customized experiences in your customer's channel and language of choice using rich messaging, like buttons or cards and carousels.
Our Training Center uses AI to automatically suggest improvements for you to train your bot so it can answer queries even more accurately as time goes on.
Build reports and evaluate your Salesforce chatbot and ticketing performance in our analytics dashboard to monitor efficiency.
Get started with your Salesforce integration by pulling your past support data from Salesforce using our CS Automation Explorer. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.
